RETURN & REFUND POLICY

At SHOVICH, we want you to feel confident when shopping with us. If something is not right with your order, please contact our customer service team and we will assist you with the next steps.

Returns

Eligible items may be requested for return within 30 days of delivery.

To qualify for a return, the item should generally be:

Unworn and unused
In its original condition
Free from damage caused after delivery
Returned with its original packaging where possible
Accompanied by proof of purchase

For hygiene and product-condition reasons, jewelry showing signs of wear, alteration, damage, or improper use may not be eligible for return.

How to Request a Return

Before sending any item back, please contact us at:

Email: service@shovich.com

When contacting us, please include:

Your order number
The item you would like to return
The reason for the return
Clear photos, if relevant

Once your request has been reviewed, our customer service team will provide return instructions.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted or processed.

Return Address

Approved returns should be sent to:

BLOOM GOODS INC.
1531 E BRADFORD PKWY STE 200
SPRINGFIELD, MO 65804
United States

Please make sure your return package includes sufficient information for us to identify your order.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the packaging, where applicable

We will review the information and provide an appropriate solution where applicable.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will generally be issued to the original payment method.

After the refund has been processed, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

Return Shipping

Unless the item is confirmed to be damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Exchanges

If you would like a different item, size, or style, please contact our customer service team first.

Depending on product availability and the circumstances of your request, we may provide return and reorder instructions instead of a direct exchange.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will try to accommodate your request, but cancellations or changes cannot be guaranteed once an order has entered processing or has already been shipped.

Contact Us

Email: service@shovich.com
Phone: +1 (605) 362-5825

Customer inquiries are generally answered within 1–2 business days, excluding weekends and public holidays.