FAQ
What does SHOVICH sell?
SHOVICH offers a selection of vintage-inspired and contemporary jewelry designed for everyday wear, special occasions, and gifting.
Our collection includes rings and other jewelry styles featuring a variety of finishes, decorative details, and stone-inspired designs.
Who operates SHOVICH?
SHOVICH is operated by:
BLOOM GOODS INC.
1531 E BRADFORD PKWY STE 200
SPRINGFIELD, MO 65804
United States
Will the jewelry look exactly like the product images?
We make reasonable efforts to present our products accurately.
However, colors and finishes may appear slightly different depending on lighting, photography, screen settings, and normal product variations.
Please review the individual product page for specific details about materials, sizing, colors, and finishes.
How do I choose the right ring size?
Please refer to the size options and product information provided on the individual product page before placing your order.
If you are unsure about sizing, we recommend checking your ring size before purchasing.
Can I change or cancel my order?
Please contact us as soon as possible at service@shovich.com.
We will try to accommodate your request, but changes or cancellations cannot be guaranteed once the order has entered processing or has already been shipped.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Processing times may be longer during holidays, promotional periods, or unusually high order volumes.
Can I track my order?
When tracking is available, tracking information will generally be sent after your order has been dispatched.
Please allow some time for the carrier's system to update after receiving your tracking number.
What should I do if my order arrives damaged or incorrect?
Please contact us promptly at service@shovich.com and provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, where applicable
Our customer service team will review the issue and provide an appropriate solution where applicable.
Can I return an item?
Eligible items may be requested for return within 30 days of delivery, subject to our Return & Refund Policy.
Items should generally be unworn, unused, and returned in their original condition.
Please contact us before sending any return.
Where should I send my return?
Approved returns should be sent to:
BLOOM GOODS INC.
1531 E BRADFORD PKWY STE 200
SPRINGFIELD, MO 65804
United States
Please contact service@shovich.com before sending your return so we can confirm your request and provide the appropriate instructions.
How will I receive my refund?
Approved refunds are generally issued to the original payment method.
After we process the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
What payment methods do you accept?
Available payment methods are shown during checkout and may vary depending on your location and payment provider.
Major credit cards, debit cards, and supported digital payment methods may be available.
How can I contact SHOVICH?
Email: service@shovich.com
Phone: +1 (605) 362-5825
Customer inquiries are generally answered within 1–2 business days, excluding weekends and public holidays.